Digital lifecycle solutions for consumer-driven, scalable healthcare CX
HealthTech & Wellness
Advanced lifecycle solutions for
digital patient & customer experiences.
As innovation and digital transformation explode through the healthcare space, savvy healthcare brands must ensure that the quality of their customer experience keeps pace. Healthcare consumers expect seamless digital access matched with a personal, careful touch, putting unique pressure on healthcare organizations who need to balance quality of care with ever-increasing digital consumer expectations.
At Kent, we help leading healthcare and health-tech organizations connect the dots across their customer ecosystem, building digital-first experiences for high-expectation, on-demand CX.
Kent Rings builds ROI-optimized CX solutions for the world’s leading brands
Whether you’re looking for hyper-growth support, seasonal burst capacity, or a next-gen patient journey, ibex will deploy
the best people, technology, and methodology to deliver unmatched patient, member, and customer experiences.
Our expert search, social, and native digital marketing team is ready to launch ads across platforms like Google, Facebook, Pinterest, LinkedIn, Twitter, and more, driving customers and patients directly into your ecosystem.
We pair a global network of flexible in-center and @home CX
Teams with our elite workforce management operation to deliver unmatched seasonal & burst capacity excellence and predictable performance outcomes.
Our sophisticated Business intelligence
&
Professional Services
division can discover useful insights from within your customer interaction data ,
revealing areas for potential program enhancement, risk mitigation, and cost optimization.
From Training Simulators to A.I. Customer Feedback Analytics, our proprietary Wave X platform provides end-to-end in-house performance technology to drive superior call, chat, email, and social support experiences.
